Information Technology Services

BVU Box 2978
610 West 4th Street
Storm Lake, IA 50588

ITS phone: 1-800-248-4462

2Fix phone: 1-712-749-2FIX

Welcome to Information Technology Services (ITS)

The Information Technology Services (ITS) staff deliver and manage technology based tools and services that support the mission of educating students at Buena Vista University. The ITS department includes the services below. Click here to view the BVU ITS organization chart.

Support Services

2FIX (Help Desk)

Provides walk-in, email, phone and web-based support for issues related to computers, software, printers, network and phones.

Matt Huddleston
Help Desk Technician

Teaching & Learning Technology Center (TLTC)

Provides walk-in, email, phone and web-based support for issues related to academic technology, such as online courses, classroom technology, individualized and/or group training on software, including Angel, Collaborate and Microsoft Office.

Jay Benedict
Manager, TLTC

Stephanie Frank
Course Administrator

BVU Information Desk

Serves as central switchboard for the BVU campus and includes services such as Lost & Found and general information about upcoming events on campus. The Information Desk is located in the Forum. If you wish to speak to someone about a support issue, please contact the Help Desk at 712-749-2FIX or 1-800-248-4462.

Event Technology

Provides support and equipment maintenance for all major BVU events, including ACES speakers and performances, the American Heritage Lecture Series, and holiday festivities.

Matt Tudor
Manager Event Technology

Charlie Ziemann
Events Technician

Administrative Technology

Supports the Enterprise Resource Program upon which all business operations of BVU rely. BVU is in the process of migrating from POISE to Jenzabar CX/JX.

Jane Besaw
Senior Systems Analyst

Janet Cedar
Office Manager

Allison Janssen
Web Applications Analyst

Matt Wellendorf
Programmer Analyst

Stephanie Wilhelm
Director, Administrative Systems

Network Infrastructure & Operations

Supports the central network in terms of architecture, security, wired, fiber and wireless connectivity, disaster recovery and the phone (Voice Over Internet Protocol-VOIP) system.

Casey Godfrey
Systems Administrator

Bob Kenny
System Administrator

Scott Wunschel
Network Engineer

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